This privacy policy has been compiled to inform users about how their Personally Identifiable Information (PII) is used by TPC. PII, as defined under U.S. privacy law and information security, refers to any data that can be used alone or with other information to identify, contact, or locate an individual. Please read this policy carefully to understand how we collect, use, protect, and manage your personal information in accordance with our website, apps, and services.

What personal information do we collect?

When you interact with our website, app, or services (such as placing an order or registering an account), you may be asked to enter your:

• Name
• Email address
• Mailing address
• Phone number
• CNIC (or equivalent ID)
• Other relevant details to help improve your experience

What do we collect during signup?

We may collect:

• Personal Information: Full name, email, phone number, address, and national ID (CNIC or equivalent).
• Account Information: Username, password, and login credentials.
• Location Information: IP address, browser type, device data, and other metadata for service optimization and security.

When do we collect information?

We collect information when you:

• Register or create an account
• Place an order or subscribe to services
• Fill out forms, respond to surveys, or use our live chat/support channels
• Contact our customer service team
• Provide feedback or engage with promotions
• Automatically through your device (e.g., IP, OS, device type, etc.)

How do we use website-collected data?

• To personalize your experience
• To improve our website and app functionality
• To respond to customer service requests effectively
• To manage surveys, promotions, or contests
• To collect feedback for service/product improvements
• To follow up on inquiries via email, chat, or phone

How do we use signup information?

• To activate and deliver TPC services
• To manage accounts and verify user identity
• To communicate important updates or support messages
• To process payments and issue invoices
• To ensure tax compliance (e.g., providing advance tax certificates)
• To analyze usage patterns and improve services

How do we protect your information?

• Sensitive information is stored behind secured networks and accessible only by authorized personnel under strict confidentiality agreements
• We perform routine security audits and enforce strict access control policies
• No sensitive payment details are stored on our servers—transactions are routed via trusted payment gateways
• We promote privacy by design, data minimization, and up-to-date software practices
• Users are encouraged to maintain strong, unique passwords and protect their login credentials

Do we use cookies?

Yes. Cookies help us:

• Remember cart contents and user preferences
• Track user interactions to improve services
• Analyze website traffic and trends

Note: You can modify cookie settings through your browser. Disabling cookies may affect certain site features.

Third-party disclosure

We do not sell or trade personal data. Information is shared only to comply with legal or regulatory obligations.

Third-party links

We do not offer third-party products or services via our website or app.

California Online Privacy Protection Act (CalOPPA)

We comply with CalOPPA, meaning:

• Users can visit our site anonymously
• Our privacy policy link includes the word “Privacy” and is easily accessible
• Users are notified of policy changes on our Privacy Policy page
• Users can update their info by email, phone, account login, or support ticket

Do Not Track (DNT) signals

We honor signals and do not track, plant cookies, or use advertising when such settings are enabled in the browser.

Third-Party Behavioral Tracking

We do not allow third-party behavioral tracking on our platforms

COPPA (Children's Online Privacy Protection Act)

We do not market children under 13 years of age, nor do we knowingly collect their personal information

Fair Information Practices

In case of a data breach, we will:

• Notify users via email within 1 business day
• Uphold the Individual Redress Principle, allowing individuals to seek legal recourse for data violations

CAN-SPAM Act

We collect emails to:

• Respond to inquiries and process orders
• Send updates or service-related communications
• Market new services (with consent)

We comply by:

• Not using misleading subject lines or email addresses
• Identifying messages as ads when applicable
• Including our physical business address
• Honoring opt-out requests promptly

To unsubscribe, users can email us at any time.
If you have any questions about this Privacy Policy or how your data is managed, please contact TPC support team.