Provide Premise Installation and Service support for Fiber To The Home Services in a manner that aligns with the Company Culture, Mission, Vision, Values, Virtues, Policies, Procedures, while meeting Safety and Installation Quality standards and delivering a Top Level Customer Experience.

Job Summary

• Installations, troubleshooting, and repairs for Fiber To The Home customers.
• Complete installs for new services and equipment for customers by installing fiber drops, network interface devices, ground wires, in-home wiring, station protectors, jacks, modems, and wireless routers in accordance with company standards.
• Recognize and understand how to configure the customer’s equipment to connect to the Internet via ont/modem/wireless router.
• Understand, maintain and repair existing equipment by using test sets to locate a line or equipment trouble and determine necessary repairs.
• Ensures home can be connected by installing indoor outlets and lines.
• Securely connects lines from outlet to device.
• Connects home units to outside lines; runs or installs new lines as needed.
• Configures and installs FTTH Internet devices.
• Inspects connected devices for proper working conditions.
• Demonstrates and teaches customers how to use installed hardware & service.
• Maintains inventory of supplies on truck and requisitions necessary supplies.
• Repairs lines as needed.
• Performs other related duties as assigned.
• Provide a high level of customer service while also educating customers on the use of products and services.

Job Requirements

• Physical Ability, Knowledge & Skill Set Requirements:
• Excellent communication and customer service skills
• Skilled in the use of hand tools
• Ability to problem-solve with patience and a positive perspective
• Thorough understanding of and ability to use industry-specific tools
• Thorough understanding of fiber installation methods and policies
• Strong customer service and relationship-building skills
• Strong interpersonal and communication skills (verbal and written)
• Strong leadership abilities with an outgoing personality
• Excellent time management and the ability to meet deadlines
• Education and Experience
  Minimum Education should be DAE in Telecom/ Electronics
  (Certifications will be a plus point)

1-3 Year of experience is required (Industry Experience will preferred)

Application Form

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Network Technician Sales Executive Accountant Social Media Executive Inventory ERP Officer

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Islamabad Rawalpindi

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only Islamabad / Rawalpindi residents can apply for this job

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