FAQ’S – INTERNET

WHAT IS Customer id ?

Account Number is the unique identification number assigned to every customer in NOVA and this should be handy, when you interact with NOVA service executive.



WHAT IS THE TARIFF PLAN ?

Tariff plan is plan which the subscriber has opted for and which determines the Speed , the subscription charges to be paid by the customer for a given pre-determined period.



WHAT IS THE FAIR USAGE POLICY (FUP) ?

A very small number of customers use an excessive amount of the network bandwidth, to the extent that it can impair the experience of others. The intent of our Fair Usage Policy is to provide the optimum internet experience to all customers.



WHAT HAPPENS IN FAIR USAGE POLICY ?

Under the policy we have defined fair usage levels for unlimited data transfer plans and needless to mention, the usage levels set are very generous such that most customers will not be affected by the Fair Usage Policy.



AFTER PAYMENT, WOULD MY ACCOUNT GET ACTIVATED INSTANTLY?

If the account is not active at the time of payment, it would require a minimum of 4 workings hours to a maximum of 72 Hours for the account to become active, depending upon the mode of payment.



IS THERE A WARRANTY ON HARDWARE?

The warranty on Hardware, in case of outright purchase, is 6 months from the date of installation. A Warranty policy is currently available for devices. Customers opting for installment purchase of hardware are hereby informed that their warranty commences from the day the modem gets installed at their premises.